At Heritasy, we are committed to delivering your orders quickly and safely. This Delivery Policy explains how shipping and delivery work for our customers.
1. Order Processing
-
All orders are processed within [1–2 business days] after payment confirmation.
-
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Timelines
-
Domestic Orders (within [your country]): Delivered within [3–7 business days].
-
International Orders (if applicable): Delivered within [7–15 business days], depending on customs clearance and courier availability.
-
Delivery timelines are estimates and may vary due to courier delays, holidays, or unforeseen circumstances.
3. Shipping Charges
-
Shipping charges are calculated at checkout based on delivery location and order weight.
-
Free shipping may be available on orders above [X amount].
4. Order Tracking
-
Once your order is shipped, you will receive a tracking number via email/SMS.
-
Customers can track their order using the provided link.
5. Delivery Attempts
-
Our courier partners will attempt delivery [2–3 times].
-
If the order is not received after multiple attempts, it may be returned to us, and reshipping charges may apply.
6. Damaged or Lost Packages
-
If your package arrives damaged, please contact us within 48 hours with proof (photos/videos).
-
In case of lost shipments, we will assist in tracking or arranging a replacement/refund as per our policy.
7. Address Accuracy
-
Customers are responsible for providing the correct delivery address.
-
Heritasy is not liable for delays or losses due to incorrect or incomplete addresses.
8. International Shipping (if applicable)
-
Customs duties, taxes, or additional charges are the responsibility of the customer.
-
Delivery times may be longer due to customs clearance.
