At Heritasy, we aim to provide a smooth and reliable shipping experience for our customers. Please read the details of our Shipping Policy below.
1. Order Processing
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Orders are processed within [1–2 business days] of payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Timelines
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Domestic Shipping (within [Your Country]): Orders are usually delivered within [3–7 business days].
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International Shipping (if applicable): Orders may take [7–15 business days], depending on customs clearance and courier service.
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Delivery times are estimates and may vary due to courier delays, holidays, or unforeseen events.
3. Shipping Charges
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Shipping fees are calculated at checkout based on your location and order weight/size.
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Free shipping may be offered on orders above [insert order value].
4. Tracking Orders
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Once your order is shipped, you will receive a tracking ID via email/SMS.
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You can track your shipment using the courier’s tracking portal.
5. Delivery Attempts
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Our courier partners will make up to [2–3 delivery attempts].
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If undelivered, the package may be returned to us, and reshipping charges may apply.
6. Delays & Responsibility
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Heritasy is not responsible for delays caused by courier partners, natural events, or incorrect delivery details provided by customers.
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Customers are responsible for ensuring the correct shipping address and contact details.
7. Damaged or Lost Packages
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If you receive a damaged parcel, please report it within 48 hours of delivery with supporting photos/videos.
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In case of lost shipments, we will investigate with our courier partner and issue a replacement or refund if eligible.
8. International Orders (if applicable)
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Customs duties, taxes, or additional charges are the responsibility of the customer.
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Delivery timelines may extend due to customs procedures.
