At Heritasy, we want you to be fully satisfied with your purchase. If you are not happy with your order, our Return & Refund Policy ensures a simple and transparent process.
1. Eligibility for Returns
-
Items must be returned within [7/10/15 days – choose your timeline] of delivery.
-
Products must be unused, unworn, and in original packaging with tags intact.
-
Certain products (e.g., customized items, personal care, or sale items) may not be eligible for return.
2. Return Process
-
Contact us at [your email/phone] with your order details and reason for return.
-
Our support team will confirm eligibility and provide return instructions.
-
Ship the product back to us using a reliable courier service.
-
Once we receive and inspect the item, we will notify you of the approval or rejection of your return.
3. Refunds
-
Approved refunds will be processed within [5–7 business days] to your original payment method.
-
Shipping charges, if any, are non-refundable.
-
In case of COD (Cash on Delivery), refunds will be issued via bank transfer or store credit.
4. Exchanges
-
Exchanges are allowed for defective or damaged items only.
-
If the same product is unavailable, you may choose an alternative product or request a refund.
5. Damaged or Incorrect Items
-
If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with photos/videos as proof.
-
We will arrange a replacement or issue a full refund, including shipping charges.
6. Non-Returnable Items
-
Customized or personalized products
-
Gift cards or digital downloads
-
Clearance or sale items
